Frequently Asked Questions
Will the HeatBrush work for my hair type?
Yes. The HeatBrush has three temperature settings so it can be used on fine, normal, thick, or wavy hair. Lower heat is best for fine or more delicate hair, medium is ideal for everyday styling, and the highest setting works well for thicker or textured hair.
Can I use the HeatBrush on day two or day three hair?
Absolutely. It is perfect for refreshing slightly oily or flattened hair. The gentle heat and ion technology help revive volume, smooth frizz, and make your hair look freshly styled.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does the battery last?
A full charge gives you up to about 45 minutes of use. This is usually enough for several quick touch ups throughout the week or a full styling session depending on your hair length.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β